CrashPlan for Home – Support Wiki

Welcome to our Support site for CrashPlan and CrashPlan+.

The Support Wiki is the primary way to get up-to-date information and instructions about using CrashPlan. If you have a comment or question about an article, you can start a Discussion. See How to use the Support wiki.

CrashPlan Central and CrashPlan+ customers: If you can't find what you need by searching the Support wiki or the forums, you can contact us from your account address at support@crashplan.com.

CrashPlan Forum: Our forum is where CrashPlan users support each other in discussions moderated by CrashPlan Support. Ask questions of other users, share what you've discovered, and learn about how other users are working with CrashPlan.

Read All About It

Getting Started
If you're new to backing up or new to CrashPlan, start here

Reference Guide
Detailed explanations of each item on each screen in the
CrashPlan desktop

Step-by-Step
Easy to follow instructions for using CrashPlan

Troubleshooting
Problem-solving strategies for diagnosing / correcting problems

Advanced Topics
Detailed technical articles

FAQ
Brief answers to common questions

About CrashPlan Central
Essential reading about our far offsite (online) backup offering

Release Notes
Summary of features and changes in each release

Discuss It!

User Forums : Discuss CrashPlan and share knowledge with other users.

CrashPlan Central and CrashPlan+ customers : You can email us from your account address at support@crashplan.com.

CrashPlan PRO Support Wiki : CrashPlan PRO is our enterprise version of CrashPlan. If your company has more than 10 computers to back up to your own servers, you'll want to check out CrashPlan PRO.