Welcome to CrashPlan Support
Welcome to CrashPlan's online support site, where you can find all online product resources for CrashPlan and CrashPlan+.
Getting Started
Documentation
| FAQs | Answers to common questions |
| Mobile App | Documentation for your CrashPlan mobile app |
| Getting Started with CrashPlan | New users start here! Just purchased a CrashPlan+ upgrade? Activate your license key |
| Videos | CrashPlan's YouTube Channel |
| Features | High-level overview of features, including benefits, considerations and links to reference and step-by-step articles |
| Step-by-Step | Easy to follow instructions for using CrashPlan |
| Reference Guide | Detailed explanations of each item on each screen in the CrashPlan desktop |
| Troubleshooting | Problem-solving strategies for diagnosing / correcting problems |
| Advanced Topics | Detailed technical articles |
| Release Notes | Summary of features and changes in each release |
| EULA | End User License Agreement |
Get Help
| CrashPlan+ (Paid Users & Trial Users) | |||
|---|---|---|---|
| Web | Submit a support request via our online form | ||
| Chat | Mon - Fri 7 AM - 5 PM US Central time | ||
| support@crashplan.com | Send email from your CrashPlan+ account email address |
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| Phone | Mon - Fri: 7 AM - 7 PM Sat - Sun: 9 AM - 5 PM US Central time | United States: 855.411.4242 | International: +1 612.333.4242 option 1 |
| Mon - Fri: 0800 - 1800 Australian Eastern Time | Australia: 1800 042 042 | New Zealand: +64 9 887 3317 |
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| CrashPlan & CrashPlan+ (Free & Paid Users) | |||
| Answers From Support | Tips, workarounds, troubleshooting and best practices on billing, backup, restore, Seed Service, Restore To Door Service and more straight from our Customer Champions | ||
| User Discussion Forums | Discuss CrashPlan and get help from other CrashPlan users | ||