We're currently seeing unprecedented demand for technical support, due to our recent rapid growth. As a result, our support response times are significantly longer than we want them to be.
Realtime live phone support is available for customers experiencing urgent issues (help restoring files, lost or stolen hardware).
We are working diligently to resolve the delayed response times and apologize for the inconvenience.
Welcome to CrashPlan Support
Welcome to CrashPlan's online support site, where you can find all online product resources for CrashPlan and CrashPlan+.
Getting Started
Online Resources
| FAQs | Answers to common questions |
| Mobile App | Documentation for your CrashPlan mobile app |
| Getting Started with CrashPlan | New users start here! Just purchased a CrashPlan+ upgrade? Activate your license key |
| Videos | CrashPlan's YouTube Channel |
| Features | High-level overview of features, including benefits, considerations and links to reference and step-by-step articles |
| Step-by-Step | Easy to follow instructions for using CrashPlan |
| Reference Guide | Detailed explanations of each item on each screen in the CrashPlan desktop |
| Troubleshooting | Problem-solving strategies for diagnosing / correcting problems |
| Advanced Topics | Detailed technical articles |
| Release Notes | Summary of features and changes in each release |
| EULA | End User License Agreement |
Get Help
| CrashPlan+ (Paid Users & Trial Users) | ||
|---|---|---|
| Web | Submit a support request via our online form | |
| support@crashplan.com | Email from your CrashPlan+ account email address |
|
| Phone | 612.333.4242 | M-F 7 am - 7 pm, S-S 9 am - 5 pm* |
| Live Chat | Temporarily unavailable | |
| CrashPlan & CrashPlan+ (Free & Paid Users) | ||
| User Discussion Forums | Discuss CrashPlan and get help from other CrashPlan users | |