Welcome to CrashPlan Support
Welcome to CrashPlan's online support site, where you can find all online product resources for CrashPlan and CrashPlan+.
Get Help
Contact Support
CrashPlan+ customers receive priority support via email. Please email us at support@crashplan.com from your CrashPlan+ account email. Got an existing support request? Check status here.
User Discussion Forums
Using CrashPlan FREE or want to discuss CrashPlan with other CrashPlan users and enthusiasts? Please visit our User Discussion Forums.
Online Resources
| FAQs | Answers to common questions |
| Mobile App | Documentation for your CrashPlan mobile app |
| Getting Started with CrashPlan | New users start here! Just purchased a CrashPlan+ upgrade? Activate your license key |
| Videos | CrashPlan's YouTube Channel |
| Features | High-level overview of features, including benefits, considerations and links to reference and step-by-step articles |
| Step-by-Step | Easy to follow instructions for using CrashPlan |
| Reference Guide | Detailed explanations of each item on each screen in the CrashPlan desktop |
| Troubleshooting | Problem-solving strategies for diagnosing / correcting problems |
| Advanced Topics | Detailed technical articles |
| Release Notes | Summary of features and changes in each release |
| EULA | End User License Agreement |